Last updated: May 23, 2026

Refund Policy

This Refund Policy describes when you may be eligible for a refund of payments made for Sculpi Premium subscriptions. Sculpi is operated by Kryvu Comercio de Produtos Naturais LTDA (CNPJ 59.190.840/0001-07), Rua Cel Jose Eusebio, 95, Casa 13, Higienópolis, São Paulo – SP, 01239-030, Brazil ("we", "us"). Payments are processed by Paddle.com Market Limited ("Paddle"), our merchant of record.

1. 4-Week Money-Back Guarantee

If you complete 4 weeks of your Personalized Program and share your weekly progress screenshots, you are eligible for a 100% refund of your monthly subscription fees.

To qualify, all of the following must be true:

• You completed each of the first 4 weeks of your Personalized Program (you have up to 2 months from the date of purchase to complete the 4 weeks).
• You submit your request within 30 days of completing week 4.
• You email billing@sculpi.app from the same email address used at sign-up.
• You attach screenshots from inside the Sculpi app showing the "Weekly Results" view for each of the 4 completed weeks.

Approved refunds are processed within 14 business days of confirmation, back to the original payment method, in USD.

2. Introductory $1 Charge

The $1 USD introductory charge is the access fee for your 7-day Sculpi Premium intro period. It is non-refundable, because you receive full access to the service during those 7 days. Cancelling during the 7-day intro period ends auto-renewal but does not refund the $1.

3. Statutory Cancellation Rights

European Union, United Kingdom, Liechtenstein, Switzerland, Norway, Iceland — 14-Day Right of Withdrawal

Consumers based in the EU/UK have a statutory 14-day right of withdrawal from the date of contract conclusion. By starting your Sculpi subscription and accessing the digital service immediately, you expressly consent to begin receiving the digital service before the 14-day cooling-off period expires, and you acknowledge that you waive your right of withdrawal under Article 16(m) of the Consumer Rights Directive 2011/83/EU (and equivalent national implementations).

If you have not yet accessed the service after subscribing, you may exercise the withdrawal right by emailing billing@sculpi.app within 14 days of subscription.

Brazil — 7-day right (Art. 49 CDC)

Consumers based in Brazil have a 7-day right of cancellation. Email billing@sculpi.app within 7 days of purchase for a full refund.

California, Connecticut — 3 business days

Residents may cancel within 3 business days of subscribing for a full refund, where no material breach by the customer has occurred.

Argentina — 10-day "arrepentimiento"

Email billing@sculpi.app or use the Ventanilla Única Federal de Defensa del Consumidor within 10 days for a full refund.

4. Other Refund Requests

Outside of the 4-week guarantee and statutory rights above, refunds may be granted at our discretion for confirmed technical faults that materially prevent the service from functioning. We do not refund for: dissatisfaction with results not paired with completing the 4-week program, failure to cancel before billing, or features behaving as designed.

5. How to Request a Refund

Email billing@sculpi.app from the email address used at sign-up, with:

• Your full name
• The subscription email address
• The reason for your refund request
• For 4-week guarantee: 4 weekly-results screenshots from inside the Sculpi app

We respond within 1 business day and process approved refunds within 14 business days. Refunds are issued in USD to the original payment method.

6. Chargebacks

Before disputing a charge with your bank, please email billing@sculpi.app — we resolve almost all issues directly within 1 business day, without you needing to involve your card issuer. Unjustified chargebacks may result in suspension of your account.

7. Contact

For refund requests: billing@sculpi.app.
For general support: support@sculpi.app.

Operator postal address: Kryvu Comercio de Produtos Naturais LTDA, Rua Cel Jose Eusebio, 95, Casa 13, Higienópolis, São Paulo – SP, 01239-030, Brazil.

Payment processor: Paddle.com Market Limited, Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom.